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How to fix error code 0x61011be5 or ox61011be5 on HP printers - How to fix error code 0x61011be5 General Printer Error 0x61011be5 - Appears on these printers: D7560, C309A, C5390, C6380, Genraly it's a carriage jam or a printhead issue.

Solution 1: Do a reset of the printer to factory default settings

• Verify that the unit is switched on. 
• Disconnect the  power cable from All-in-One and also from wall outlet.
• Wait a minute.
• Plug in the power cable to the printer and also to wall outlet.
• Unplug the power cable from the printer (with the printer powered on) and wait for 20 seconds.
• Then, press and hold "#" and "6" while plugging in the power cord.
• Release the buttons after connect power cord.

Solution 2 :

• Open the printer and wait for the carriage to slide over
• Remove the ink cartridges from the print head.
• With a cotton swabs dipped in hot water, clean gently the print head and each ink cartridge, until there is no ink residue coming off on the cotton swab.
• Once all is dry, replace the cartridges
• Do a print test.
• If the error is still here: there are  two possibilities:
• One of the ink cartridges is defective and causing the error
  The print head will need to be replaced. (CN642A)